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1. Our customer service phone staff were courteous and polite
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2. Our delivery arrived at your home within the promised time frame
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3. Your order was complete when you received it
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4. Your order was correct when you received it
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5. We were able to supply all of the products/services you needed
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6. You are aware of other products and services we provide
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7. We were able to address any problems, issues or concerns efficiently
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8. You would refer us to your family or friends for medical supplies and medical equipment services
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1. Customer Service was easily accessible (reasonable hold times)
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2. Ease of placing an order/referral process
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3. Intake staff was knowledgeable, efficient, presented options to consider and questions were appropriate
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4. Our range of services met your needs
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5. Ease of our referral management process (in the event we could not handle your referral and we referred it out to another provider)
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6. The turnaround time from placing the referral to the patient receiving services met your expectations
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7. Quality of care, products and services met your expectations
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8. Restoration Medical is a reliable provider who fulfills its promises and offers timely follow up
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9. Our after hours service responded to your needs promptly and efficiently
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10. The Patient Account Representative that calls on your office is knowledgeable and efficient
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11. You would use Respira Medical again and/or recommend us for medical supplies and medical equipment services
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